If you’re looking for a chatbot for your customer service, you should look for more than one chatbot tool. You can use one of several types of chatbots to communicate, take orders, or answer customer questions. Below are some of the different types of chatbot, including the popular and popular AI chatbot.
1. The AI chatbot
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AI stands for artificial intelligence in this case. With a cloud-based platform, you can create an AI chatbot that’s multifunctional in five minutes. The bot is available to customers around the clock. The conversation bot improves communication with clients and facilitates all dialogs. You’ll also save money when you start a generator and create your own client bot of this type. However, creating an AI chatbot from scratch is not an easy task. Fortunately, there are companies how do you create artificial intelligence chatbots ADA Who can customize the chatbot for your company?
2. The bot with a script
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With this bot, the client interacts with the bot by answering predefined questions. The chatbot is developed using a quiz or rule-based application. For rule-based responses, the chatbot acts or responds to user prompts.
3. The chatbot NLP
This chatbot uses natural language processing to map a user’s voice or text. The NLP bot sorts the message and analyzes the language so that the responses can be applied. You can easily compare this type of chatbot to AI chatbot because smart intelligence is used. However, technology can be limited to answers or answers.
4. The service or promotion bot
This kind of Chatbot requests relevant customer information to complete a request or take a specific action. One of the examples that use this type of bot is the aviation industry. This type of bot helps customers check flight status and reservations, as well as the cost of booking flights. Because this bot can answer some complicated questions, the application can be very complex. However, this type of chatbot greatly helps the airline business keep track of its flights and reservations.
5. The social messaging chatbot
You can integrate this chatbot into a social messaging platform like Messenger, WhatsApp, or Slack. This type of chatbot makes it easier for a customer to interact with the bot as they do with a colleague or friend.
6. The chatbot with context enabled
This type of chatbot is in scope and application more advanced. The bot uses artificial intelligence and machine learning to remember conversations and deliver messages from the past. It is designed for use with specific users and can be customized to learn and expand over time. The chatbot learns artificially from its customer experiences. Some examples of this type of chatbot include Google Assistance, Siri, and Alexa. This type of chatbot allows people to do business and write research work more conveniently and easily.
You can also stay up to date on specific activities and let the bot chat with you as a kind of personal assistant. Many companies like to use this bot in their organizations to reduce the cost of hiring administrative assistants or administrative assistants. This chatbot not only offers services for students and consumers, but also helps customers who run similar companies or organizations.